Hotel Growth Lab ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We collect information that you voluntarily provide when you:
Fill out contact forms or inquiry forms
Book a strategy session or consultation
Communicate with us via email or phone
Request information about our services
This information may include:
Name and contact information (email address, phone number)
Hotel name and business information
Company details and position
Information about your inquiry or service requirements
Any other information you choose to provide
When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:
IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses
Cookie data
We use the information we collect to:
Respond to your inquiries and provide customer service
Deliver services you have requested
Send you relevant marketing communications (with your consent)
Improve our website and services
Analyze usage patterns and optimize user experience
Comply with legal obligations
Protect against fraudulent or illegal activity
Under the General Data Protection Regulation (GDPR), we process your personal data based on:
Consent: When you provide explicit consent (e.g., newsletter signup)
Contract: When necessary to fulfill our services to you
Legitimate interests: When necessary for our business operations, provided your rights are not overridden
Legal obligation: When required by law
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
Third-party vendors who perform services on our behalf, such as:
Website hosting providers
Email marketing platforms
Analytics services (e.g., Google Analytics)
CRM systems
These service providers are contractually obligated to protect your information and use it only for specified purposes.
We may disclose your information when required by law or to:
Comply with legal processes or government requests
Enforce our terms and conditions
Protect our rights, privacy, safety, or property
Protect against legal liability
Hotel Growth Lab is based in the Netherlands. If you are accessing our services from outside the European Economic Area (EEA), please be aware that your information may be transferred to, stored, and processed in the Netherlands or other countries where we or our service providers operate.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us per email: info@hotelgrowthlab.com